Privacy Policy

Last updated: June 2026

PackFood2Go is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data.

1. Data we collect

Contact details: Name, business name, address, phone number, email address
Order details: Products ordered, delivery address, payment information (processed securely by our payment provider)
Account details: Login credentials and order history if you create an account
Website usage: IP address, browser type, pages visited (via cookies)

2. How we use your data

To process and fulfil your orders
To communicate with you about your orders and account
To provide trade quotes and custom print services
To improve our website and product range
To send marketing communications (you can opt out at any time)

3. Legal basis

We process your data under the legitimate interests of fulfilling contracts, processing orders and improving our services, in accordance with the UK GDPR and Data Protection Act 2018.

4. Data sharing

We do not sell your data. We share data only with:

Delivery carriers for order fulfilment
Payment processors for transaction security
HMRC for VAT compliance

5. Cookies

Our website uses cookies for cart functionality, site analytics and session management. You can control cookies through your browser settings.

6. Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing or request restriction
Withdraw consent for marketing communications

To exercise these rights, email sales@packfood2go.co.uk.

7. Data retention

We retain personal data for as long as necessary to fulfil orders and comply with legal obligations (typically 7 years for financial records).

8. Security

We use SSL encryption for all transactions and secure storage for account data. Payment details are processed by our PCI-compliant payment provider and are not stored on our servers.

9. Contact

For privacy enquiries, email sales@packfood2go.co.uk or write to: PackFood2Go, Data Protection, England.